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Terms & Conditions

1. Quality Assurance & GMP Standards

All products manufactured and supplied by are produced in facilities that adhere to WHO-GMP and ISO certifications. We guarantee that every batch undergoes rigorous quality control testing. A Certificate of Analysis (CoA) is provided with every shipment to verify that the products meet the required pharmacopeial specifications.

2. Orders & Shipping

  • Order Acceptance: Orders are confirmed only upon receipt of a formal Purchase Order (PO) and subsequent written acceptance from our sales department.

  • Shipping (Incoterms): Unless otherwise specified, all international shipments are governed by standard Incoterms (e.g., FOB, CIF).

  • Cold Chain Management: For temperature-sensitive injectables, we utilize validated thermal packaging. The buyer is responsible for maintaining these conditions immediately upon arrival.

3. Return & Refund Policy

Due to the strict regulatory nature of sterile injectables and pharmaceutical products, our return policy is governed by the "Chain of Custody" principle.

  • Eligibility: Returns are only accepted for:

    1. Products damaged during transit.

    2. Shipping discrepancies (wrong product or quantity).

    3. Verified quality non-conformance.

  • Reporting Window: Any discrepancies must be reported to our Quality Assurance team within [48/72] hours of delivery.

  • RMA Requirement: No returns will be accepted without a Return Material Authorization (RMA) number. Unauthorized returns will be rejected and destroyed to prevent cross-contamination.

  • Refund Processing: Validated returns will be eligible for a full replacement or a credit note within [15] business days of the product being inspected at our facility.

4. Limitation of Liability

shall not be liable for any losses resulting from improper storage, handling, or administration of products once they have left our controlled distribution network. Our liability is strictly limited to the replacement value of the goods purchased.

5. Regulatory & Governing Law

The buyer is responsible for ensuring that all products imported comply with the local health authority regulations of their country. These terms are governed by the laws of India, and any disputes shall be settled in the jurisdiction of our registered corporate office.

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